Let us start by thanking everyone who sent well wishes to us and the team these last few days during this uncertain time. It is much appreciated to know you care about us as much as we care about you! Due to these unprecedented and rapidly changing circumstances, we know you might have some questions about the COVID-19 pandemic and how it may affect your child’s dental care. Our team has put together this FAQ to help you navigate the next steps. We are here to support you and your child and will continue to find new ways to provide you with the highest quality pediatric dental care. It is now more important than ever to resist the urge to go to the emergency room unless absolutely necessary! If your child has a dental emergency, please give us a call so we can help provide the necessary recommendations.
IS THE CENTER FOR PEDIATRIC DENTAL HEALTH CURRENTLY CLOSED DUE TO THE COVID-19 PANDEMIC?
Absolutely not! We are still very much open and are going to continue to give everyone we meet more reasons to smile! However, due to the nature of the COVID-19 pandemic and the sweeping recommendations of numerous health and government officials including the American Dental Association, we have closed our physical offices for the time being to all non-emergency procedures for the safety of our community. But don’t worry! Our physical offices may be closed, but our practice is still very much open! We are available by phone, text, virtual appointments, and FaceTime! We are your Pediatric Dental office and we are always here for our patients!
HOW LONG WILL OUR PHYSICAL OFFICE BE CLOSED?
Our office is currently scheduled to reopen on April 6th. We are frequently assessing the situation and will be very transparent with next steps if that changes. Our team will be available to assist patients by phone and email from 9am-3pm Monday – Friday and our doctors are available around the clock for true emergencies. To help keep our outgoing lines open for our team to handle patient concerns, we ask that you email our team at email@example.com anytime or send us a text message at 856-875-9550 during normal business hours.
WHAT IS CONSIDERED A DENTAL EMERGENCY?
Urgent and emergent care means treatment of severe pain, swelling, trauma, and infection. Everything else is considered elective. Our doctors are available during this time to help and guide you through any dental emergency and if absolutely necessary could involve a quick VIP trip to the office for treatment in a private setting where you would be the only patient in the office.
MY KIDDO’S TOOTH HURTS. WHAT SHOULD I DO?
If your child is having a toothache, there are several things you can try first at home! Thoroughly cleanse the area of the affected tooth. You can rinse your child’s mouth with warm salt water or use some dental floss to help dislodge any impacted food. Check around the gums of the affected tooth for anything unusual. Additionally, Children’s Tylenol or Motrin works best for a toothache. If pain persists or you notice a bubble (or abscess) on the gums, please call us and connect to our emergency line!
MY CHILD WOKE UP WITH A SWOLLEN FACE. WHAT DO I DO?
A swollen face is likely from an infected tooth. Please give our office a call immediately and connect to the emergency line. In the meantime, Children’s Tylenol or Motrin can help with pain control and a cold compress can be placed on the swollen area. Take your child’s temperature as a fever may accompany a facial swelling.
A TOOTH GOT KNOCKED OUT. NOW WHAT?
First, find the tooth! Is it a permanent tooth or a baby tooth? Only attempt to replace a permanent tooth, never a baby tooth. Handle the tooth by the crown (top) and not by the root portion. You may rinse the tooth. Inspect the tooth for fractures. If it appears to be in good shape, try to reinsert it back into the socket. If you are unable to, place the tooth in a cup of milk (best) or a cup containing some saliva from your child. If you have a Save-A-Tooth Emergency Kit, place the tooth in there. Time is extremely critical, so please call us as soon as possible.
I HAVE A DENTAL EMERGENCY BUT IT IS NOT LISTED HERE. WHAT SHOULD I DO NEXT?
No need to fret, our doctors are here to help! Dental emergencies and traumas are quite common with kiddos. First, clean the area of concern to better evaluate what is going on. Check for any wiggly teeth or tooth fractures. Manage any pain with Children’s Tylenol or Motrin, and give us a call for a quick virtual consult!
MY CHILD WAS SCHEDULED TO HAVE DENTAL TREATMENT COMPLETED UNDER GENERAL ANESTHESIA IN THE NEXT FEW WEEKS. WHAT HAPPENS NOW?
Due to limited hospital resources and attention on patients affected by the COVID-19 pandemic, the Children’s Hospital of Philadelphia has decided to postpone all elective surgeries (including dental cases) scheduled for the next few weeks. If your child’s surgery has been postponed, you will be contacted by one of our team members regarding next steps. We are all going through this pandemic together and for any guidance you may need through this difficult time, we are here to help and provide, so give us a call!
Thank you for your understanding and patience, and we are truly grateful that you have chosen to support our small business. We wish you all good health, and we can’t wait to see you again in person real soon! Until then, we look forward to continuing to serve you with the same level of customer service you have come to expect virtually!
– The Center for Pediatric Dental Health Team